Refund Policy
The short version
- During early access hov is free, so there is nothing to pay or refund.
- On a paid plan you can ask for a full refund within 30 days of any payment. No reason needed.
- Paddle.com handles payments and refunds for hov as our reseller and Merchant of Record.
1. Who handles your payment
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle charges you, sends your invoice and pays out any refund.
2. Full refund within 30 days
If hov is not right for you, ask for a refund within 30 days of a payment. You get back the full amount of that payment, whether it was your first payment or a monthly or yearly renewal.
3. How to ask
- Go to paddle.net and look up your order with the email address you used to pay.
- Or write to support@kutia.net from that email address. We ask Paddle to refund you.
- The refund goes back to the payment method you used. How long it takes to appear depends on your bank.
4. After a refund
The plan that the refunded payment covered ends. You can still export your data for 30 days, as described in Data deletion.
5. Cancelling
You can cancel at any time. Cancelling stops the next renewal, and you keep access until the end of the period you paid for.
6. Your rights under the law
This policy does not limit any rights you have under the consumer law where you live.
7. Contact
KUTIA SH.P.K., St. C, Sima Com Complex, Building B, No. 7, 10000 Pristina, Kosovo. Email support@kutia.net.